Exceptional Frontline Bookselling (DVD)
If your competitive edge will be defined by great service, this video will help each of your employees see and hear the difference between ordinary service and extraordinary service. With real world scenarios, participant guidebooks and a facilitator’s guide, you can use this 60-minute program on DVD to train new hires individually and use as customer service refresher training during a staff meeting. This video will help everyone on the front line improve their customer service skills. Includes video, trainer's guide and two participant guidebooks. Available in DVD format only.